ManMedics (https://manmedics.com) is an online platform that includes a website and mobile application (referred to as the “Platform”). By accessing the Platform or using any of the products and services offered (as described in the Terms of Use), you agree to the Terms of Use and acknowledge that your information will be stored, used, and accessed according to the Privacy Policy. Accessing the Platform constitutes your consent for ManMedics to store, process, and use your information as outlined in the Privacy Policy. Unless otherwise defined, capitalized terms used in this Privacy Policy have the same meaning as in the Terms of Use.
Our Privacy Policy is aligned with various regulations, including Section 43A of the Information Technology Act, 2000, Regulation 4 of the SPDI Rules, 2011, and Regulation 3(1) of the Intermediaries Guidelines, 2011.
The Privacy Policy outlines the data collection process, usage, information management, and data protection measures for our users.
This Privacy Policy is applicable to all individuals who visit our website.
- GENERAL
By utilizing our website or sharing your information with us, you affirm that you are legally capable of entering into a contract under Indian law, specifically the Indian Contract Act, 1872. Additionally, you agree to abide by the terms specified in this Privacy Policy.
Your consent is required for us to collect, use, share, and disclose your information as described in this Privacy Policy. We retain the right to amend this policy at any time, and your continued use of the website post any modifications will be deemed as acceptance of the updated policy. If you access the website from an international location, it is your responsibility to adhere to local laws.
If you do not agree with this Privacy Policy, please refrain from using the website or providing us with your information.
- DATA GATHERED AND METHODS OF GATHERING
We gather the subsequent data about you:
(a) Registration Data: Upon registering to utilize our Website, we gather your registration particulars which include phone number, email address, and name. Your phone number is verified through a one-time password sent to your phone number.
(b) Order Data: Information essential for processing your order on the Website, such as items in your cart, postal address, and specific payment details like payment transaction specifics, may be collected. However, we do not gather any bank account details, debit or credit card information, or any other payment instrument specifics.
(c) Usage Data: Data regarding your usage of our Website, device, and software, including usage statistics, traffic data (including traffic source), IP address, browser, operating system, domain names, login status, payment methods history, access times, locations, previous consultations, order status, previous orders, and transactions (including product pricing specifics, transaction details, and payment and browsing history) may be collected. Your usage of specific third-party services on our Website may also necessitate the collection of relevant information for that purpose. (Registration Data, Order Data, and Usage Data collectively referred to as “Personal Information”)
The IT Act and the SPDI Rules govern the acquisition, utilization, retention, and revelation of personal data, as defined in the SPDI Rules as any data pertaining to an individual that can identify said individual directly or indirectly, either on its own or when combined with other information accessible or likely to be accessible to a corporate entity. The SPDI Rules also outline sensitive personal data or information as data concerning an individual that includes:
(a) passwords;
(b) financial details like bank accounts, credit and debit card information, or other payment instrument specifics;
(c) physical, physiological, and mental health status;
(d) sexual orientation;
(e) medical records and medical history;
(f) biometric data;
(g) any information linked to the aforementioned points provided to the corporate entity for service provision; and
(h) any data received under the aforementioned points by the corporate entity for processing, storage, or handling under a legal agreement or otherwise.
You are voluntarily supplying us with all the information. The gathering, utilization, and disclosure of Personal Information and SPDI necessitate your explicit approval. By providing us with your consent, you are allowing us to utilize, gather, and disclose the Personal Information and SPDI. You have the option to refrain from providing us with Personal Information and SPDI, but if you choose to do so, we will not be able to grant you access to our Website, purchase Products, or avail Services through our Website.
- We utilize your Information for the following purposes:
(a) To operate and enhance the Website to promote a positive User experience and improve our overall business;
(b) To process and deliver your order with us;
(c) To enable your access to our Website to purchase Products and receive Services;
(d) To enable you to initiate a consultation with the Doctors and to provide you with doctor consultation and personalized treatment plans;
(e) Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
(f) Research;
(g) For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
(h) To comply with applicable law;
(i) To conduct audits and quality assessment procedures;
(j) To analyze the use of our resources, troubleshooting problems and improving our Products and Services, by using the information regarding your mobile device and software;
(k) Contacting Users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new products or services;
(l) To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms, or as otherwise required by law;
(m) To respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts, any changes/updates to the Website, or the introduction of any future fees or charges that we may collect at the time for purchasing Products or provision of our Services to you; or
(n) To contact you, by way of SMS, email and phone calls, from time to time to record your valuable feedback on our Products and Services, as they currently stand, and/or any potential Products and Services that may be offered in the future.
(o) Any other purpose which helps to improve customer experience and customer satisfaction (Collectively, the above constitute “the Purposes”).
If you wish to opt out of receiving non-essential communications such as promotional and marketing-related information regarding our Products and Services, please email us at the details provided below in the contact section.
- Information Disclosure
Your Personal Information and SPDI may be shared with third parties for various purposes as outlined below.
Doctors may receive your Personal Information and SPDI for diagnostic, therapeutic purposes, or to enhance our Products, Services, or Business.
Logistics partners may access your Personal Information to process orders made on the Website.
Pharmacies, when necessary, may be provided with your Personal Information and SPDI to facilitate the dispatch of your order.
Anonymized and aggregated data may be shared with partners, affiliates, investors, stakeholders, or potential associates to improve their understanding of User behavior on our Website.
Aggregated anonymous information about Users may also be shared with clients, partners, and third parties to enhance the relevance of advertisements and marketing content on our Website.
In the event of a business acquisition, merger, or asset purchase, your Personal Information and SPDI may be transferred to the acquiring third party.
For the enhancement of our Products and Services, Personal Information and SPDI may be transferred to third parties, including those located outside India.
If legally mandated, we will disclose your Personal Information and SPDI in response to governmental orders or in good faith to:
(i) comply with legal obligations;
(ii) safeguard our rights, property, or affiliated companies;
(iii) prevent criminal activities or threats to national security;
(iv) ensure the safety of our Users and the general public.
Sharing with third parties and entities outside India may occur.
In accordance with applicable law, we reserve the right to transfer Personal Information and SPDI to any other corporate body (as defined under the Information Technology Act, 2000) that ensures a level of data protection at least equivalent to what we provide, whether located in India or any other country.
By using the Website, you agree to the terms and consent to the storage and processing of Personal Information and SPDI by third parties, even if located outside India. The Company will take all necessary measures to ensure that the third party or location to which the SPDI is transferred provides the same level of data protection as required by Indian law.
By continuing to use the Website, you consent to the transfer, sharing, and disclosure of such Personal Information or SPDI by us in accordance with this Privacy Policy.
Any third party to which we transfer or sell our assets, merge with, or consolidate, will have the right to continue using the Personal Information or SPDI provided to us by you, in accordance with the Terms and this Privacy Policy.
- THIRD-PARTY LINKS
The Website may contain Third Party Links, which are external websites, advertisements, or applications provided by individuals or companies other than us. We are not responsible for any collection or disclosure of your information by these Third Party Links. We also do not endorse or recommend any material available through these links. You should use caution and review the privacy policies of third-party websites before sharing any information or engaging in transactions. - ACCESS AND CHANGES TO YOUR INFORMATION
You can access and modify your information in the “your account” section of the platform. If you want to withdraw your consent for processing your data, you can delete your account on our platform through the mobile application.
To review, correct, update, change, or delete your Personal Information, contact us using the specified contact details. You can also update your SPDI by contacting us.
If you delete or modify your information in a way that is not verifiable by us, we may be unable to provide you with access to our Website or Services. We reserve the right to verify your identity and may deny access or modification if it violates another person’s rights or is not permitted by law.
- SECURITY AND RETENTION OF INFORMATION
We are committed to ensuring the security of your information through physical, technical, and procedural safeguards to protect against unauthorized access, loss, or modification. Our security measures include regular reviews of our information collection and storage practices, restricting access to personal information, and strict confidentiality obligations for our employees and agents. It is important for you to also take steps to protect your password and account, and to notify us immediately if you suspect any unauthorized use.
- We are not liable for any security breaches or actions of third parties beyond our control, such as government acts, computer hacking, unauthorized access to data, computer crashes, and poor internet or telephone service.
- We have measures in place to destroy or anonymize your SPDI once the purposes for which it was collected have been fulfilled, unless retention is necessary for our business purposes.
- Your data may be anonymized and aggregated for as long as necessary for purchasing products, providing services, or for analytics purposes.
- If you wish to withdraw consent for processing your personal information and SPDI, cancel your account, or request that we no longer use your information, please contact us.
- Uninstalling our mobile application will not delete your personal information or SPDI.
- COOKIES AND OTHER TRACKING TECHNOLOGIES
We use cookies and tracking technologies to gather information about activity on the Website. You can manage cookies and tracking technologies in your browser or mobile settings. These technologies help us improve the Website and your experience. Adjusting your settings may limit access to certain features or services. Instructions for deleting cookies can be found in your device’s “help” section or browser settings.
- CHANGES TO THE POLICY
We retain the authority to revise, alter, or amend this Privacy Policy at any given moment. The Privacy Policy will be enforced starting from the date of said revision, alteration, or amendment. Your continued access or use of the Website following any such adjustments will be considered as your implicit agreement to the updated Privacy Policy.
- MISCELLANEOUS
(a) We cannot guarantee that all of your Personal Information and SPDI will never be disclosed in ways not described in this Privacy Policy. While we are dedicated to protecting your privacy, we do not assure that your information will always remain private. As a User of the Website, you acknowledge and agree that you assume all responsibility and risk for your use of the Website and the information you post or access.
(b) You agree to indemnify us in any legal action arising from the disclosure of information by you to third parties through our Website or otherwise, and your use of third-party websites, applications, and resources. We do not accept liability for any actions of third parties regarding your Personal Information or SPDI.
(c) Each clause of this Privacy Policy shall be separate and independent of all other clauses, and the nullification of one or more clauses shall have no effect on the remaining clauses of this Privacy Policy.